Shipping and Returns Policy

Shipping and Returns Policy

At House of Ava Laur, we want you to be completely delighted with your fine jewelry purchase. Please review our policies regarding shipping, returns, and exchanges.

Shipping Policy

Order Processing Time

  • Standard Jewelry: Orders for in-stock jewelry items are typically processed within [Insert Number, e.g., 1-3] business days.
  • Custom/Personalized Items: Custom or personalized items require a longer production time, typically [Insert Timeframe, e.g., 4-6 weeks]. Details will be specified on the product page.

Shipping Methods and Delivery

We offer several shipping options at checkout, including:

  • Standard Shipping: [Insert typical delivery time, e.g., 5-7 business days]
  • Expedited Shipping: [Insert typical delivery time, e.g., 2-3 business days]
  • International Shipping: Available to select countries. Note that delivery times vary, and the customer is responsible for all customs duties, taxes, and fees.

All jewelry shipments are fully insured and require a signature upon delivery for security.

Lost or Damaged Packages

If your jewelry arrives damaged, please contact us immediately (within 48 hours of delivery) [email protected] with photographs of the damage and all packaging. We will guide you through the replacement process.

Returns and Exchanges Policy

We accept returns and exchanges on non-customized jewelry that meets our eligibility requirements.

Return Eligibility Window

You may return or exchange eligible items within 30 days of the original delivery date.

Return Conditions (MANDATORY)

To be eligible for a return, your jewelry item must:

  1. Be in brand-new, unworn, and undamaged condition. We cannot accept items that show signs of wear, including scratches, dents, or alterations.
  2. Be returned with all original packaging, certificates (if applicable), and documentation.
  3. Include a copy of the original receipt or proof of purchase.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Items that have been personalized, engraved, or specially customized for you.
  • Items that have been worn, used, or altered in any way after purchase.
  • Gift cards.

The Return Process

  1. Request a Return: Before mailing the item, you must contact our Customer Service team at [Insert Customer Service Email] to obtain a Return Authorization Number (RAN). Returns sent without a RAN will be rejected.
  2. Packaging: Securely package the jewelry in its original box. We highly recommend using a traceable, insured shipping method, as House of Ava Laur is not responsible for items lost or damaged in transit.
  3. Mailing: Ship the package to the return address provided with your RAN.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Timeframe, e.g., 7-10] business days. Shipping costs are non-refundable.

Exchanges

If you wish to exchange an item, please follow the return process for the original item and place a new order for the desired item.